Refund and Return Policy

PLEASE NOTE:  Elmwood Electronics closed on Oct. 1st, 2022.  As such, we can no longer offer returns.  This page is for reference only.

All products we sell are brand new and come in the original packaging (if there is any).

Please contact us to discuss any issues or return needs before returning an item. Unauthorized returns will be rejected.

PRODUCT FAILURE

Products that are found Dead On Arrival (DOA) can be replaced or credited for a full refund. The problem must be reported within 7 days of receiving the order.

Products that experience failure before 30 days can be replaced or refunded ‘hardware failure’.

Depending on the brand, your replacement may be obtained from Elmwood Electronics or from the manufacturer. Contact us, and we’ll connect you with the appropriate option.

Products that experience failure after 30 days usually fail due to environmental conditions and use rather than hardware defects. These are not eligible for return.

Failed products may need to be returned before refunds or replacements can be performed. In these cases, a mailing label may be provided.

OTHER RETURNS

Used and improperly soldered/assembled items are not eligible for return.

Gift cards and downloadable software are not eligible for return.

Given the specifics, variety, and the remoteness of places of origin for most of our products, we do not offer “change of mind” refunds, store credits, or exchanges. This helps us to keep our prices as low as possible, for you, the customer. In some cases, upon approval the products can be returned with a 10% restocking fee. The customer will be responsible for the shipping fees in such cases.

Please note that we are not responsible for international shipping, so if an item needs to be returned the customer will have to arrange and pay return shipping. Upon receiving/testing the RMA, the same policy applies so a refund rather than a replacement is recommended (unless the customer is willing to pay international return shipping as well).

 SUPPORT ISSUES

We are often required to have our clients use vendors’ support forums for help with issues before the vendor will authorize a return, so please be prepared for this. In most cases, that’s where our support staff goes to seek answers after we have a support request/question from a customer.

We sell DIY and hobby electronics, with the expectation that our customers are tinkerers and makers of cool stuff.  If you expect your product to work straight out of the box with the push of a button, well,  you might be in the wrong place.

OTHER INQUIRIES

If you have any other questions about returns, support issues, or anything not covered above, please feel free to contact us at support@pishop.ca.